Shipping & Delivery

**Q: How long will my order take to arrive?**

A: The delivery time varies based on your location and the shipping option chosen during checkout. You can find estimated delivery times on our website.

**Q: Do you provide tracking information?**

A: Yes, we ship all orders via parcel post, and you will receive an email with tracking information once it is available. If you ordered multiple products, they may come in separate shipments, each with its own tracking information.

**Q: My order has not arrived. What should I do?**

A: If your order is delayed beyond the estimated delivery time, please contact our customer support at contact@mothertipstore.com for assistance.

**Q: Which shipping provider do you use?**

A: We use various shipping providers depending on your location and the selected shipping option. You will receive specific information about the shipping provider in your tracking email.

**Q: Why was I charged customs for my order?**

A: Customs charges are determined by your country's regulations. Unfortunately, we have no control over these charges, and they are the responsibility of the recipient.

 **Products & Sizing**

**Q: How do I find the right size?**

A: Please refer to our size guide on the product page for detailed measurements and fitting information. If you have further questions, feel free to contact us.

**Q: What sizes do you have?**

A: We offer a range of sizes for each product. You can find the available sizes listed on the product page.

**Q: Why do my shirts smell like vinegar or have a residue?**

A: The vinegar smell is a result of a fixation agent used during the printing process. It is harmless and will disappear after the first wash.

**Q: What can I do to ensure that my shirts have a long life?**

A: Follow the care instructions provided on the product's label or page. Generally, washing in cold water and avoiding excessive heat in the dryer can help preserve the quality.

 **Help with an Order**

**Q: I want to change/edit my order.**

A: Once an order is placed, changes may not be possible. Please contact us immediately at contact@mothertipstore.com, and we will do our best to assist you.

**Q: I want to cancel my order.**

A: Please contact us as soon as possible at contact@mothertipstore.com to check if cancellation is possible.

**Q: I received a damaged product. What do I do?**

A: We apologize for the inconvenience. Please contact our customer support with your order number and images of the damaged item, and we will assist you in resolving the issue.

**Q: My shirt runs small. What do I do?**

A: Contact us with your order number and sizing concern. We will guide you through the return or exchange process.

**Q: I received the wrong size. What do I do?**

A: We apologize for any mix-up. Contact our customer support with your order number, and we will arrange a replacement.

**Q: Do you offer bulk orders?**

A: Yes, we offer bulk ordering. Please contact us at contact@mothertipstore.com for more information.


**Q: What payment methods do you accept?**

A: We accept various payment methods, including credit/debit cards and other secure online payment options.

**Q: How can I return or exchange my order?**

A: Refer to our Returns and Exchanges policy on our website for detailed instructions. If you need further assistance, contact us at contact@mothertipstore.com.